Store Policy

1. Ordering and Payment:

• When placing an order, customers must supply true and current information.

• Payment gateways that are secure and authorized must be used for all transactions.

• Orders will be processed and shipped only after payment confirmation.

• We accept the following payment methods:

  • Credit / Debit Cards.

  • PAYPAL.

  • Contact us for other forms of payment ( Zelle, Cash App, Venmo, etc. ).

2. Shipping and Delivery:

• We strive to process and ship orders promptly, typically within 2 business days.

• Shipping costs, if applicable, will be clearly stated during the checkout process.

• We do our best to deliver all orders in the shortest possible time. However, delivery times may vary depending on the customer's location and the shipping method chosen.

3. Returns and Exchanges:

• We accept returns and exchanges within 7 days of the customer receiving the order.

• Items must be unused, undamaged, and in their original packaging for a return or exchange.

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

• Refunds will be issued in the original form of payment upon receiving the returned item.

4. Product Information:

• We strive to provide accurate and detailed product descriptions, including images and specifications. However, please note that colors, sizes, and other product attributes may vary slightly due to monitor settings or manufacturing processes.

• We thoroughly examine every item to determine its specifications and features. Some specifications, however, are challenging to examine or notice. In these situations, we republish the product specifications that the original manufacturer of the item published without any liability on our end.

• For New & Like New items, which have no signs of wear and tear, its a common practice to provide stock images. For other items that have wear and tear signs, we will list actual images that show the exact condition of the item.

5. Privacy and Data Security:

• We respect customer privacy and handle personal information in accordance with applicable data protection laws.

• Customer data will only be used for order processing, customer service, and occasional promotional emails with consent.

6. Customer Support:

• We aim to provide excellent customer support and respond to inquiries within 24 hours.

• Customers are always welcome to reach us via:

  • Online Contact Form

  • Email: Help@Quarkonia.store

  • Live Chat [ Monday to Thursday, 8:00 AM to 1:00 PM ET]

  • Tel: 6463498008 [ Monday to Thursday, 8:00 AM to 1:00 PM  ET]

  • WhatsApp: 6463498008 [ Monday to Thursday, 8:00 AM to 1:00 PM  ET]

7. Intellectual Property:

• All intellectual property rights for the content and materials on our website belong to us or our licensors.

• Customers are prohibited from using, reproducing, or distributing any content without explicit permission.

8. Modifications to the Store Policy:

• We reserve the right to update or modify this store policy at any time without prior notice.

• Changes will be effective immediately upon posting on our website.