Shipping & Returns

1. Shipping and Delivery:

We strive to process and ship orders promptly, typically within 2 business days.
Shipping costs, if applicable, will be clearly stated during the checkout process.
We do our best to deliver all orders in the shortest possible time. However, delivery times may vary depending on the customer's location and the shipping method chosen.
If you like, you can pick up your order from our storage space in Atlanta, GA. In this case, you need to choose pick up at checkout, then contact Customer Service to arrange the pickup.

2. Returns and Exchanges:

We accept returns and exchanges within 7 days of the customer receiving the order.
Items must be unused, undamaged, and in their original packaging for a return or exchange.
Refunds will be issued in the original form of payment upon receiving the returned item.
Certain items may not be eligible for returns or exchanges due to hygiene reasons, safety concerns, or other specific considerations. These items may include but are not limited to:
- Perishable goods
- Personal care products (e.g., cosmetics, intimate apparel)
- Customized or personalized items
To initiate a return or exchange, please follow these steps:
- Contact our customer care team within the specified return/exchange period to notify them of your request. Provide your order details and the reason for the return or exchange.
- Our customer care team will guide you through the return or exchange process, providing you with a return shipping label (if applicable) and any necessary instructions.
- Carefully package the product in its original packaging, ensuring it is adequately protected for return shipping.
- Ship the product back to the specified return address within the given timeframe. If a return shipping label is provided, affix it to the package.
- Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
If a return is approved, we will initiate a refund to the original payment method used for the purchase. We will make our best efforts to process the refund as quickly as possible. However, keep in mind that refund times will vary depending on the payment method and other factors.
If an exchange is approved and the requested replacement product is available, we will ship the exchanged item to the provided shipping address. If the requested replacement is unavailable, we will process a refund for the original item.
Return and Exchange Costs:
- For returns or exchanges due to a defect, error, or quality issue on our part, we will cover the return shipping costs.
- For returns or exchanges for reasons other than defects or errors on our part, the customer is responsible for the return shipping costs.
- In case of exchanges, the shipping cost for the replacement item may be covered by us, depending on the circumstances. Otherwise, the customer will be responsible for any additional shipping costs incurred.
Damaged or Defective Items:
- If the product received is damaged or defective, please get in touch with our customer care team immediately upon receipt. We may request supporting documentation, such as photographs or a detailed description of the issue. Once the damaged or defective item is confirmed, we will provide instructions for return or exchange and appropriate action will be taken to rectify the situation.