FAQ | Quarkonia Store

Who is Quarkonia?

Quarkonia Online Stores is a series of online stores that are managed and operated by Quarkonia L. L. C., a limited liability company registered in Atlanta, GA.

When did you start?

Established in 2022, we are fairly young, but powerful and hard-working to be one of the best and most trusted online stores.

Where do you sell your products?

We are present on many online marketplaces, including : Amazon eBay Etsy Facebook Walmart Poshmark You are welcome to visit our store on your favorite marketplace. Please, note that our inventory may vary from one marketplace to another.

What do you sell?

We sell different types of items, our inventory may include but is not limited to: New items Open-Box items Refurbished items Pre-Owned items The condition of the item will be stated explicitly in the item description.

What is your vision?

To be one of the best and most trusted online stores, with 100% customer satisfaction.

What is your mission?

To sell high quality products with precise specifications at reasonable prices.

Do you provide detailed descriptions of items?

We strive to provide accurate and detailed product descriptions, including images and specifications. However, please note that colors, sizes, and other product attributes may vary slightly due to monitor settings or manufacturing processes.

Which payment methods do you accept?

We accept the following payment methods: Credit / Debit Cards. PAYPAL. Please contact us for other form of payments ( Zelle, Cash App, Venmo, etc. ).

How can I find out the shipping costs?

Shipping costs, if applicable, will be clearly stated during the checkout process.

How can I cancel my order?

You can cancel your order as long as it is not shipped. You can do that by contacting Customer Service.

How long does it take to process and ship my order?

We strive to process and ship orders promptly, typically within 2 business days.

How long does it take to deliver an order?

We do our best to deliver all orders in the shortest possible time. However, delivery times may vary depending on the customer's location and the shipping method chosen.

How can I find out the shipping costs?

Shipping costs, if applicable, will be clearly stated during the checkout process.

Can I pick up my order myself?

Sure, you can pick up your order from our storage space in Atlanta, GA. In this case, you need to choose pick up at checkout, then contact Customer Service to arrange the pickup.

Do you provide a tracking number?

Sure, we provide a tracking number for each shipment.

What is the time frame to return or exchange an item?

We accept returns and exchanges within 7 days of the customer receiving the order.

Which items are not eligible for a return or an exchange?

Certain items may not be eligible for returns or exchanges due to hygiene reasons, safety concerns, or other specific considerations. These items may include but are not limited to: Perishable goods Personal care products (e.g., cosmetics, intimate apparel) Customized or personalized items

What should be the condition of a returned or exchanged item?

Items must be unused, undamaged, and in their original packaging for a return or exchange.

How can I initiate a return or exchange?

Contact our customer care team within the specified return/exchange period to notify them of your request. Provide your order details and the reason for the return or exchange.

How long does it take to receive a refund?

We will make our best efforts to process the refund as quickly as possible. However, keep in mind that refund time will vary depending on the payment method and other factors.

How will I receive my refund?

If a return is approved, we will initiate a refund to the original payment method used for the purchase.

Who will pay for the return or exchange shipping costs?

For returns or exchanges due to a defect, error, or quality issue on our part, we will cover the return shipping costs. For returns or exchanges for reasons other than defects or errors on our part, the customer is responsible for the return shipping costs.

What should I do when I receive a damaged or defective item?

We do our best to ensure that items arrive undamaged and flawless. However, if the product received is damaged or defective, please contact our customer care team immediately upon receipt. We may request supporting documentation, such as photographs, or a detailed description of the issue. Once the damage or defect is confirmed, we will provide instructions for the return or exchange, and appropriate action will be taken to rectify the situation.

How do you deal with customer privacy?

We respect customer privacy and handle personal information in accordance with applicable data protection laws. Customer data will only be used for order processing, customer service, and occasional promotional emails with consent.

How can I contact Customer Service?

Customers are always welcome to reach us via: Online Contact Form Email: Help@Quarkonia.Store Live Chat [ Monday to Thursday, 8:00 AM to 1:00 PM ET] Tel: 6463498008 [ Monday to Thursday, 8:00 AM to 1:00 PM ET] WhatsApp: 6463498008 [ Monday to Thursday, 8:00 AM to 1:00 PM ET]

How long does it take to receive a response from Customer Service?

We aim to provide excellent customer support and respond to inquiries within 24 hours.